Presently acting as an SME for the client onboarding and account opening systems providing support to team in all 3 regions (APAC, EMEA, and AMER). Writing Autosys Jobs to automate Unix Shell Scripts. Debugging the packages, functions, procedures and triggers. Building complex Structured Query Language (SQL) queries for the bank applications. Loaded the data into database tables using SQL*loader from text and excel files. Attending calls with the Business and Offshore team on daily basis for Requirement clarifications and delivery Issues. Assisted in various projects related to Bay Dynamics and CASB and ingested Splunk into their environment. Receive and analyze application related faults and data related faults from first line support … Excellent communication skills, both verbal and written, with strong relationship, collaborative and organization skills. Extensive experience on Info Security Policies and process through enterprise level. Good Understanding of configuration files, precedence and daily work exposure to Props.conf, transforms.conf, inputs.conf, outputs.conf and Setting up a forwarder information based on requirement. Extensively worked on creating the Confidential scripts and scheduling the Confidential jobs. Extensive migration experience from sitescope, cloudwatch, new relic to Splunk Enterprise. Assist in enforcing company security policies and procedures, ensuring we met state and federal guidelines, Collaborated with IAM team for IMS integration with Access Central automating and centralizing new hire, termination, transfer process between Centeno and Health Net line of business, Participate in planning of migration of Lotus Notes to Outlook, Conduct technical training for Service Desk resulting in a more efficient triage and support of issues. Involved in creation and updates of several. Implemented Dynamic drilldowns that provide greater flexibility to the end user. Communicate workarounds to be followed to L1 and L2 till the issue/work order gets complete/resolve. Extensively involved in SQL tuning, debugging and fixing the codes/scripts. Preparing, updating and uploading Knowledge Transfer documents in the project share point folders. Hands on development experience in customizing Splunk dashboards, visualizations, configurations, reports and search capabilities using customized Splunk queries. Providing the end user communication for critical issues like service delays/disruption with ETAs. Working with development team for testing enhancements, fixes in Test environment and releasing them in production environment after satisfying results and signoff from business and all relevant support teams. Role: Oracle Lead / L2 Production support Project: Online Banking (OLB) Team Size: 11. Developed Splunk Dashboards, searches and reporting to support various internal clients in Security, IT Operations and Application Development. Continuous monitored of the alerts received through emails to check if all the application servers and web servers are up. Documentation of solution knowledge and process monitoring techniques for re-use by Support teams Strong analytical and problem solving abilities. 1) What is production support? Worked on Splunk architecture and various components (indexer, forwarder, search head, deployment server), Heavy & Universal forwarder, and License model. Responsible for documenting the current architectural configurations and detailed data flow and Troubleshooting Guides for application support. Collaborated with project management team and HR team with the migration of Health Net legacy HR System to Centene's HR system, Ensure the safety of information systems assets and protect systems from unauthorized access, Apply best practice techniques in troubleshooting, testing, and quality assurance. Train/gain knowledge of internal tools and diagnostic methods specific to new/existing features in Guidewire's product suite. Maintained Splunk Environment with multiple indexers; managed and configured settings. Loading non-oracle data Converting into the Oracle Database using SQL*Loader. Experience with Splunk UI/GUI development and operations roles. Environment: Oracle8.0/8i, Developer 2000 (Forms 4.5, Reports 3.0), Designer 2000, Visual Basic 6.0, SQL * Loader, UNIX, Shell Scripting, Oracle Reports, ETL tool – Informatica Power Center 8.1. Co-ordination with various third party vendors during business impacting changes and deployments. Developed Splunk Search Processing Language (SPL) queries, created Reports, Alerts and Dashboards and customized them. Modified and updated existing custom forms to adapt to new database schema. Good understanding of Networking and TCP/IP Protocol stack with good knowledge of networking protocols. Advanced PL/SQL Programming using built in Packages. A production support executive receives requests from end-users and analyzes these requests and responds to the end user with a best possible solution. Worked for getting data in managing Splunk apps. Identifying the critical issues and taking prompt and effective actions spontaneously. Proactively monitored Application Processes, Identified enhancements, root cause analysis for a bug and development requirements. Worked on all stages in a typical SDLC like Requirement Analysis, Estimates, Design, Coding, Unit-Testing, Integration testing, System testing, User acceptance testing. Application Production Support Tech Analyst Resume Examples & Samples This role will suit a self-starter who is looking for a career in production support and takes pride in making difference to Support the business-critical processes and day to day production issues and challenges Engaged in PRC calls with development team to track the status of the release. Designing and maintaining production-quality Splunk dashboards. | Cookie policy, Over 7+ years of experience in various phases of Software Development life cycle, including Design, Development and Testing using Oracle Technologies and Data Warehousing. Experience: 13 yrs 8 mo Objective : Over 9+ years of professional experience in Production Support with experience in L1/L2 support, Project Management, Change and release management, Incident and Problem Management areas and Application development. Developed several custom Forms to interact with data tables and schema. Resumes of Production Support Analysts list Bachelor's degrees in Computer Science or a related field, as well as a minimum of two years of experience in IT production. L2 Support Engineer resume in Kolkata, WB, 700001, India - November 2016 : abap, aix, desktop support, desktop, directory, sap, ccna Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code to remediate known defects. Created SQL scripts for conversion of legacy data (including validations) and then load it into the tables. Incident, problem and change management process to make team followed the guidelines, Cross track co-ordination and P1/P2 support, Application System Monitoring, Performance monitoring, DB monitoring and acknowledge escalations within defined SLA. 01/2016 - PRESENT. Expertise in creating and customizing Splunk applications, searches and dashboards as desired by IT teams and business. CAREER OBJECTIVE. Interface with the 1st line support and development team. Analyzed security based events, risks and reporting instances. Provide support during User Acceptance Testing to Development team. Involved in writing Stored Procedures / Functions / Packages / Triggers/advanced objects like V-arrays, Nested Tables, Records and PL/SQL tables in Oracle. Do not pay any Money as any Fees to Anyone offering Job. Daily system and application health checks are performed to ensure the smooth running of the application. Splunk configuration that involves different web application and batch, create Saved search and summary search, summary indexes. Privacy policy Responsibilities listed on sample resumes of Production Support Analysts include ensuring stability of business-critical application processes and associated application infrastructure, and acting as the first line of support for production and business applications. With effect from 1 Oct 2020, in line with new Employment Agencies Licence Conditions (EALCs) announced by the Ministry of Manpower (MOM), we are required to collect the personal data (e.g. Taking cold & hot backups and recoveries for local databases. Extensive experience in Incident, Problem and IT Change management. Release of the components to the production system after high level verification. Experience For Production Support Specialist Resume. I was a Level 2 and 3 support Engineer during my career. Conducted surveillance on various phishing emails and created alerts from future spam. Worked on Splunk architecture and various components (indexer, forwarder, search head, deployment server), Heavy and Universal forwarder, License model. In this article, I’m going to explain about the Software support engineering role with my experience. | Cookie policy, 6 + years of experience in System Analysis, Design and Development, Production Support, Maintenance. Configured Splunk Searching and Reporting modules, Knowledge Objects, Administration, Add-On's, Dashboards, Clustering and Forwarder Management. Tuning the SQL queries for performance improvement. Find related Urgent requirement For L2 Production Support Lead and FMCG / F&B Industry Jobs in Bangalore,Chennai,Hyderabad 5 to 8 Yrs experience with customer relations, application support, automation, banking, business continuity, analytical skills, production support, … Monitor the deployment to report any issues that may occur due the deployment. Proficient in translating business requirements into logical, physical data models and ER Diagrams. Received many project specific awards for timely delivery and contribution to project specific activities. Participate in projects related to Projects and peripheral applications, as requested. Have excellent logical, analytical & debugging skills Possesses high working qualities with good interpersonal skills, highly motivated, fast learner, good team player and very proactive in problem solving with providing best … Extensive migration experience from sitescope, cloudwatch, new relic to Splunk Enterprise. Important Announcement . View Tips: Employers l Job Seekers: Resumes-India Employers! Knowledge on Parsing, Indexing, Searching concepts Hot, Warm, Cold, Frozen bucketing. Responsibilities . Proficient in data loading/extraction using SQL*Loader and utilities and tools. Monitoring the successful completion of the jobs daily which were scheduled for accurate flow of data from one application to another. Raising issues to development team and working with them closely for permanent fixes through calls. Top 8 level 2 technical support resume samples 1. Installation and implementation of several kind of visualizations to Splunk dashboards. Recruit Now! Production support is the practice of supporting the IT systems/applications. Extensively worked as a Level2, Level3 Production Support Engineer to support 50+ financial applications in Fannie Mae & Freddie Mac. Gained opportunity to act as Junior Oracle DBA taking care of Oracle Database for one of the internal projects. This Candidate will be responsible for the On-boarding of new clients and new/ additional users to client's e-commerce platforms - both internal and external. Jr. Production Support Engineer Resume. Worked as part of Cyber Security Incident Response team to check on malware virus and threat emails. Evaluate overall risk of project to the release as a whole, evaluate and cross reference application impact to uncover any unexpected overlaps with other process and encourage communication between projects and stakeholders. Being a team leader of Online Banking project, I have been handling a team of 11 across Onshore and Offshore managing knowledge transition from the client to Accenture. Environment: Java, Confidential, J2EE, Oracle 9i, Oracle Forms, Splunk, Identity Access Management, SailPoint, Sitescope, Cloud Watch, AWS, PLSQL, Dimensions, UNIX Shell scripting, plsql Developer, Sybase, SQL server, Mainframe, Informatica, Business Objects, Documentum Citrix, HP-UNIX, Windows XP, Environment: Splunk 6.x, Splunk DB Connect and other modules, Oracle WebLogic 9.x/10.x, Tomcat 5.x/6.x, Oracle 9i/10g, Solaris 10, LINUX, Sun ONE Directory Server 6, Sun One Web Server 6.0, Apache 2.x, Python, Environment: Core Java, JSP, JSON, Oracle11g (Sql, Pl Sql), Web Services, Hibernate, Unix shell scripting, Elastic search 0.90.6, Soap UI, Remedy, Kibana, MongoDB, Rally, MongoChef, Rally, Kafka, Spring, SOAP UI, © 2021 Hire IT People, Inc. 230 L2 Production Support jobs available on Indeed.com. Alert! Providing release management support as a primary release manager for contact center center and voice technology, tracking projects from entry into the release through deployment. Get the right Production support l2 job with company ratings & salaries. Production Support @ Summary: Experienced HI-LO Driver and Supervisor professional with strong leadership and relationship-building skills. Fresher Oracle SQL/PLSQL Resume. Apply to Technical Support Specialist, Production Specialist, Customer Specialist and more! Involved in Installation, Administration and Configuration of Splunk Enterprise and integration with local legacy systems, Splunk DB Connect 2.0 in search head cluster environments of Oracle. Good experience in Splunk, WLST, Shell scripting to automate and monitor the environment routine tasks. Eg: Fake Offer from Qatarairwaysgroups.com Role: L2 Production Support Client Name: Fannie Mae Client Location: Reston, VA Remote or On-site: 100% remote Visa: Any Visa Duration: 12 Months Bill Rate: 48/hr on W2 Mode of Interview: Phone/WebEx Vendor Name: TEK or If Any: TEK. Privacy policy Search Production support l2 jobs. Apply to Urgent requirement For L2 Production Support Lead Job in Hale. Actively played the role of Oracle Developer in the technical area of Foreign Exchange domain at Bank of America. Client: Confidential,NJ Jan 2011 – Jul 2012 Role: Sr Oracle Developer. Collect, validate and publish deployment tasks for my area prior to deployment activity. Actively played the role of Oracle developer for the clients Nortel Networks, General Dynamics Land Systems by handling the applications like Synch booker, Electronic Minute Booker, and Global Litigation Systems. Skilled Customer Engineer with 2+ years of extensive experience in the Telecom Field using Telecom Tools & Technologies. Independently identified opportunities to improve operational and other performance for Security, IT Operations and other clients. Worked on Security solutions (SIEM) that enable organizations to detect, respond and prevent these threats by providing valuable context and visual insights to help you make faster and smarter security decisions. Subject Matter Expert in Client data on boarding. Requirements - 6-10 Years of experience in Application Development/Support with at least 2 years in L2 Production Support for investment banking domain - Broad Technical Knowledge (command line and scripting in UNIX environment) - Good DBMS concepts and SQL writing experience - ITIL processes knowledge: -----Incident Management -----Request Management -----Problem Management ---- … Apply for L2 Production Support [61613] at Onward Select Enter your email to apply with your existing LinkedIn profile, or to create a new one. Provided 24/7 on-call support for production, strong team player, good analytical skills. Application Support Resume Sample Ads By Google This following resume sample provides generic example of a resume for Application Support positions and job titles as follows: Application Support Technician, Application Support Analyst, Front Office Application Support Manage, and Developer/Application Support Engineer. The responsibility includes monitoring of daily UNIX jobs, Calculation of SPOT Edges, FORWARD Edges, SWAP Edges for the counterparty trades that happen with the customers of Bank. Verify there is agreement between the line of business and testers that all items are ready to deploy. Unix Production Support Specialists are responsible for the implementation and maintenance of Enterprise Network Management applications. KANAGA ANTONY B.E in Computer Science & Engineering Chennai Mobile: +91-7010959240 Mail: Shrikanaga5@gmail.com. Analyzing the issues and resolving the same, proposing a workaround to maintain business continuity and ensuring minimum business downtime. Worked on Production Support, attending production calls, troubleshooting the application and resolving bugs. Extensive experience in Installation, Configuration, and Migration, Trouble - Shooting and Maintenance of Splunk Apache Web Server on different UNIX flavors like Linux. Providing Weekly and Monthly incident trend reports to client manager and other dev managers, Conducting weekly incident/problem management calls with development team. 8+ years' experience in UNIX, Shell Scripting, Cobol and PLSQL programming. Configured and developed complex dashboards and reports on Splunk. Discuss with users and prioritize the issues (tickets) or enhancement for quarterly application releases. Boston, MA. Setup and configuration of search head cluster with three search head nodes and managing the search head cluster with deployer. Mentored junior resources in the project creating awareness on project specific applications and company standards. Managing indexes and cluster indexes, Splunk web framework, data model and pivot tables. Expert level skills in Oracle Development (. Improved search performance by configuring to search heads for all Indexes in production. Excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels. Have good experience in Level 2 Production Support of Financial suite applications. Drive complex deployments of Splunk dashboards and reports while working side by side with technical teams to solve their integration issues. NRIC number, FIN, Passport Number) of applicants referred to employers for permanent or contract job positions fulfilling a specific criteria as outlined by MOM. (LAE Console, Splunk and Elastic servers), Experience in web based Application monitoring tools & reporting, Providing Quick solutions for critical service and high business impact incidents, Application SME on migrating entire project from Oracel to MongoDB, Troubleshoot, diagnose, and escalate customer issues as needed, Monitor & assign backlog incidents to team level2 and Level3, Escalation call backs from Theater ledas from Level1, Support and debug saas subscriptions (initial, Change, Renewal, Cancel), Work closely with War room for prioritizing the normalization issues, Support change management for any infra changes and test Prod system availability, Track ownership for Incident, problem, Change management, Troubleshooting and CA for open PBI's, Monthly call with Engineering team for PBI prioritizations, Review and deliver the quarterly /monthly metrics within given SLA, Documenting re occurring issues and their solutions and provide solutions for feature occurrence, Strictly following ITIL standards for Incident and Problem management and adhere the entire Team, Developing internal tools, utility to avoid major time spent in cross flow. Role: L2 Production Support Role Description: The L2 Production Support would need to have at least 3 years of experience. Within own area of knowledge; follows agreed procedures to investigate issues and other requests for support and determines appropriate actions to take. The job duties included on the Production Support Resume are – finding the root cause of the issue and solving technical issues quickly, developing solution or passing the issue to other engineering team members, participating in all stages of product development process including testing and designing, creating useful tools such as internal software; and preparing relevant technical documentation. Ability to work in teams and independently with minimal supervision to meet deadlines. Identifying risks proactively and proposing solutions to resolve them. Scripts for Data Migration From Text files to Oracle. Strong management, administrative and leadership skills to work in team. Resume Database Access; Recruiter Login; Naukri RMS; Buy Resume Packages Online; Transition Services; Report a Problem; Recruiters from USA, call; Toll Free # 1866-557-3340 Provide daily operational support to end-users for administration access, profiles, and passwords, resulting in a satisfied internal customer base. Conducting sessions on Oracle SQL/PLSQL to Graduate entries in the organization. Writing Unix Shell Scripts to automate backend jobs. Responsibilities shown on example resumes in this field include monitoring, alerting, and correcting routine and complex technical issues using Oracle, Ksh, and Perl; and creating Unix and Oracle tools to speed up the process of handling tickets. Various types of charts, alerts settings, app creations, user and role access permissions. Effectively escalate to Level 3 in-house and 3rd party support teams as needed. Confidential,NY Oct 2009 – Jan 2011 Role: Oracle Application Developer, Environment: Oracle 9i/10g, PL/SQL, TOAD, SQL*Plus, Windows NT, UNIX, Client: Confidential,Canada Jul 2006 – Sep 2009 Role: Oracle Developer. Handling user queries related to reports, daily job schedules/Database management and providing the solutions within the specified SLAs. Developed Splunk queries and dashboards targeted at understanding application performance and capacity analysis. Experienced in data analysis for solving customer issues. Interacting with the team members as needed for the successful completion of tasks assigned. Databases: Oracle 11i/10g/9i/8i, MS Access, Microsoft SQL Server, IBM – DB2 Languages: SQL, PL/SQL, T-SQL, Database Utilities: TOAD (9.6.1/9.1/8.5/7.4/7.1), SQL*Plus, SQL Navigator (5.5/5.4), SQL*Loader, Oracle Developer 2000(Forms, Reports) Operating Systems: Windows XP/2000/Vista, Sun Solaris, Red Hat Linux 5.0 Applications: Remedy, Humming Bird – Exceed, Autosys 4.5, Putty, Borland Star Team, HP-QC, IBM – WebSphere, Microsoft Office IIS 6 version, RDBMS Tools: Oracle Enterprise Manager (OEM), RMAN, SQL*Plus, Toad 8.0, SQL*NET8 Assistant, SQL*Loader Oracle DB/Apps: 10g/11g Administration, General Ledger module in Financials Web Related: HTML, Javascript, Client: Confidential,Citizens Bank, RI July 2012 – Till date Role: Oracle Lead / L2 Production support Project: Online Banking (OLB) Team Size: 11. Involved in the replication of Meryl Lynch (ML) Oracle environment to CORP/UK Oracle and its successful execution to automate the jobs on both the environments. Certified Java Production Support specialist who is proficient in all of the past and current versions of Java applications. Working experience on AASTRA and Ericsson EPBX. Have excellent logical, analytical & debugging skills Possesses high working qualities with good interpersonal skills, highly motivated, fast learner, good team player and very proactive in problem solving with providing best solutions. Data Migration / Loading / Export / Import/SQL*Loader. Strong exposure to financial domain, Investment banking, Reference data strategies, domain knowledge of Client data on boarding, client reviews and KYC concepts. Apply to Application Support Engineer, Entry Level Technical Support, Senior Production Specialist and more! Summary. An Excellent Team Player with good problem solving approach having strong communication, leadership skills and ability to work in a time-constrained and team-oriented environment. Modified Reports to suit client requirements. https://www.bmc.com/blogs/support-levels-level-1-level-2-level-3 Environment: Oracle 9i, Oracle Discoverer 4i/10g, PL/SQL, TOAD, SQL*Plus, Windows 2000 Professional. Splunk DB Connect 2.0 in search head cluster environments of Oracle. Areas of expertise skills in databases Oracle, Sybase, DB2, UDB; Operating Systems Unix, Confidential, Linux, Windows; mobile OS Android, IOS; Version control tools GitHub, Subversion, CVS; Incident management tools Remedy, ServiceNow, HPSM; Application Servers Weblogic & Websphere; Other tools SOUP UI, Buildforge, Confidential ; Monitoring Tools Splunk, Sitescope, CloudWatch; programming language’s Java, .net & J2EE design patterns; Process Change management, Identity and Access Management, Sailpoint, InfoSec Audits, Incident Management. Free Resume Search. Addressing the issues raised by the users and providing relevant information to them as needed. Sending Weekly status reports to Onsite and Offshore leads. Installation and configuration of Splunk product at different environments. Experience with Splunk Searching and Reporting modules, Knowledge Objects, Administration, Dashboards, Clustering and Forwarder Management. Requirements - 6-10 Years of experience in Application Development/Support with at least 2 years in L2 Production Support for investment banking domain - Broad Technical Knowledge (command line and scripting in UNIX environment) - Good DBMS concepts and SQL writing experience - ITIL processes knowledge: -----Incident Management -----Request Management -----Problem Management -----Release … Working experience in rotational shifts and L1 and L2 Production support. Top 8 level 2 technical support resume samples In this file, you can ref resume materials for level 2 technical support such as level 2 technical support resume samples, level 2 technical support resume writing tips, level 2 technical support cover letters, level 2 technical support interview questions with answers… 97 open jobs for Production support l2. Our guide offers Tier 3-level support to fix up your resume and help you to land that interview. Provided 24/7 on-call support for production, strong team player, good analytical skills. Environment: Oracle (11i/10g), SQL Navigator (5.5), SQL Developer, SQL* plus, SQL* loader, TOAD 9.6.1, Excel (2003, 2007), IBM – Web sphere, SSH Thick Client and Putty. Support Hardware, SaaS/Onprem Product orders End To End. Provide new hire documentation and training for managers and above of the new processes with the integration of IMS to Access Central.