The number of days customers have to return or exchange a product. If you are not happy with your purchase, we will accept a return of a unused product within 14 days. While the privacy policy agreement is the only one that is required to be put on display by the law, the terms and conditions agreement and return and refund policies are optional, but highly recommended by legal advisors. A “no refunds policy” is generally a bad idea if you do any business, especially if it’s online. You might very soon have to deal with a lot of bad reviews even if they’re untrue. If your business operates above board, the FTC has no need to determine how you handle returns. Free refund policy template (Australia) Designing an adequate refund policy template is a critical part of your business strategy. [We will notify you by email when your return has been processed. Due to consumer demands and business needs, return and exchange policies often change. One of the main concerns of online shoppers is if they will be able to get their money back if they are not satisfied with the product or service. While this is a good practice, make sure that the details of your warranty policy are also available in your return policy. If you collect any information from customers (such as email addresses and credit card numbers), customize our sample privacy policy template to avoid legal repercussions. Download. On the other hand, you have to provide all the necessary information. For any questions or comments regarding this Refund Policy, customers may visit the following link: _____. Last updated on 05 January 2021. What better way to show what work and what doesn't than with some examples? These generic refund policy templates will help you craft your own policy. This template was created using Termly’s return policy generator. While they don't confuse their clients with legal terms, they don't really offer any clear explanation of how their refund policy works. Many businesses choose to include their warranty policy directly in their ecommerce terms and conditions. Mitigate the potential for claims of dissatisfaction, false advertising, or an unclear store refund policy by clearly presenting your shop’s return policy. A refund policy can also protect your interests by helping you to play it safe on the legal side. Refund Policy Template and how to make it easy to read. You should give your best to make the refund process as simple and as smooth as possible. The above sections cover in detail the basic template for a refund policy of any service-oriented business. Merchandise must be unworn, unaltered, undamaged, unused, and unwashed. When detailing what condition an item must be returned in, note any specific requirements about packaging, tags, and whether a receipt needs to be included. Good luck with your business! Having a clear return and refund policy is a no-brainer considering how competitive the eCommerce industry is. When you have a money-back guarantee policy you will appear like a trustworthy company in the eyes of your prospects and customers. And if you’re involved in the e-commerce business, whether it’s an online store, digital software, or a SaaS, a couple of the most basic legal aspects you must address are handing return or exchange requests and processing refunds. At last, you will have to specify who will pay for the return shipping. List any products that may be exempt from returns. Return & Refund Policy Templates. A Refund Policy is not a negotiated contract - in other words, there are not two sides to this document. You can also implement an all sales are final policy if certain items aren’t eligible for refunds, such as discounted, customized, or single-use items. The Right Way to Write Affiliate Links Disclosure, How to Send a DMCA Takedown Notice Correctly, What is a Non-Disclosure Agreement And How Does it Work, 8 Keys Elements to Blog Legally Right Now. Conditions, and Policies of Template.net. Download our refund and return policy template below, and read our writing guide with examples to learn how to best create your own. A good sample return policy for small business comes from Polkadots and Moonbeams in Los Angeles. The coverage also involves return shipping costs. This will increase the readability of the document, make it easier for customers to find what they need, and, at the same time, protect you legally. Thanks for downloading our free template! As mentioned earlier, refunds can include replacement goods or goods of similar value. In fact, if you go and visit help pages on eBay, you will be able to read that this large company requires all stores to have this type of policy because items that come with refund policies tend to sell far better than those without. All returned items must be in be in new and unused condition, with all original tags and labels attached. Keep in mind that these are just examples and may not include certain elements. After receiving a RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address: [Please note, you will be responsible for all return shipping charges. The potential gains are far higher than the risks it involves. Disclaimer: Termly Inc is not a lawyer or a law firm and does not engage in the practice of law or provide legal advice or legal representation. Get your Return & Refund template for your store. This is especially important for ecommerce returns, since you need to factor in mailing and shipping, as well as the online transfer of funds. Before you ask for a refund from an author You also have the option to provide the link to the refund/return policy in the customer service section, which again, you can link in the footer of your home or landing page. This is where a clear and easily accessible Return and Refund Policy is useful. If you have multiple online stores, make sure to have the same refund/return policies on display on each one of them. Even without a receipt, you can still get a credit. If you would like to make a return, take a look at our policies below. Click Add to My Drive If you don’t have a Google account, follow these steps: 1. It’s easier to convince someone to make a purchase when they have all of their questions answered, including those regarding refunds. Sometimes customers might want to return their newly purchased products. Don’t forget to notify your customers if you make changes to your policy. Use of this site is subject to our Terms of Use. If you allow your customers to get refunds on digital purchases, you have to clearly specify which ones. Try ClickFunnels. Refund Policy . One of the most important factors to consider while writing a small business return policy is that you need to account for both your business’s and your customers’ needs. When accounting for the refunds section of your return policy, there are two main approaches: refund and no refund policies. If the customer does return a product, you have to specify what kind of refund they are eligible to get. Sometimes businesses that sell digital products online offer refunds only in certain situations. Shopping online is quite different than in a retail store. These laws dictate the bare minimum of a refund and return policy that you have to abide by. If you ever buy the wrong shoes online and it is from Zappos, you have nothing to worry about. Exchange policies are simply a specific form of refund policy. Their return policy has no time limit and purchases within a year can be returned even without any receipt. Download our store policy templates to get this text! Size: 87.6KB. If you take a look at the two popular e-commerce websites, eBay and AliExpress you can see that they pack all of their policies in the footer section of their websites. It is generally a far better idea to give your customers a store credit than to inform them that they have no refund/return rights whatsoever. Clearly state if returns, exchanges, and refunds are accepted by a company. In a Refund Policy, the vendor explains when purchasers may be entitled to a refund, repair or replacement, when they may not, and what they can do to request one.. How to use this document. Can You Copy a Refund Policy From Another Website? Made for your business. If your products include warranties, detail how a customer can act specifically when dealing with a warrantied good. More often than not, the response you have to this question will determine if they buy from you or not. And the biggest question many potential buyers have is what you would do if they do not like what they have bought from you? You may certainly use a refund policy template as a starting point when crafting your own policy. Despite what you sell, your refund/return policy should usually contain these three sections: If you run a company that sells digital products (downloadable software, SaaS, digital games, etc.) If you have any questions concerning our return policy, please contact us at: There are three big reasons your business needs a return and refund policy: 1. Order returned by the customer. In the end, if you are confident in the value and the quality of the products/services you are selling, you should definitely consider offering a money-back guarantee policy. Not only do customers expect to find this policy on your site, but it’s required by various US laws. File Format. The FTC only inserts itself into return and refund disputes if there’s an indication of corruption or illicit business practices at hand. In case return/refund policies are different for specific products, you will have to specify each one separately. For your salon, you can set a “service guarantee” policy, which provides compensation offer in case of a failed treatment – thanks to this, you dictate the form of compensation and time frame in … Having a generous policy could make you stand out from the competition and could make the difference between someone choosing to buy something from your store rather than your competitor’s, which could have a direct impact on your sales. Sample Return/Refund Policy Template by Jennifer L. Legal writer. While your return policy may not be heavily governed by the law, that isn’t the case with all your business policies. People generally want to feel reassured when they are buying online. However, some physical stores may need to consider unique factors — like restocking fees. Protect your business from complaints — Your business’s policies are important to your customers as well as yourself. A refund policy can either help your sales soar or it can tank them. A Refund Policy is a document created by the operator of a website or mobile application which clearly delineates that operator's rules and conditions on offering refunds on purchased items. Having a clear return and refund policy is a no-brainer considering how competitive the eCommerce industry is. We uphold the quality of our products and we are also committed to provide 100% satisfaction to our customers. If you are not entirely satisfied wi t h your purchase, we' re here t o hel p. Returns You have 30 (change this) ca l endar days t o ret urn an i t em f rom t he dat e you recei ved i t . Your email address will not be published. Click Add to My Drive If you don’t have a Google account, follow these steps: 1. Try to remember that a return/refund policy should make your customers trust you and feel safe to purchase from you. Not only do ecommerce entrepreneurs need to factor shipping costs into their returns and refunds, but studies show that online consumers place a particular value on the online shopping returns experience. Having a generous policy could make you stand out from the competition and could make the difference between someone choosing to buy something from your store rather than your competitor’s, which could have a direct impact on your sales. If you put a “no refunds” policy on display on your website. Now that you've seen some great return policies, here are a few templates to get you started with your own return policy. Expand the box below to view the standard return policy template in its entirety, which you can then copy and paste onto your own site for FREE! Now that you've seen some great return policies, here are a few templates to get you started with your own return policy. Checking out how other companies approach return policies can give you extra guidance on creating your own. Sometimes customers might want to return their newly purchased products. Return and Refund Policy Template Thanks for shopping at BacardiRumCake.com If you are not entirely satisfied with your purchase, we're here to help. If you run an ecommerce store, or you sell goods and services to customers, you need to draft a Refund Policy and publish it on your website either as a standalone document or as … Be aware, though, that some countries/states require retail sellers to display a return policy. Does the counting start from the moment they order it, or from when the product gets shipped to them? Your customers will definitely appreciate this additional information. Take the hassle of writing your own refund policy away with our refund policy generator. Use our disclaimer template and terms of service template / terms of use template to create both of these documents. Created Under A Minute. Don't scare potential customers away with an overly long and technical refund policy. Make sure you read through all of the content carefully, and change or update anything that is necessary. What are a Refund and Return/Exchange Policies? Our Return & Refund Policy template lets you get started with a Return and Refund Policy agreement; This template is free to download and use; According to TrueShip study, over 60% of customers review a Return/Refund Policy before they make a purchasing decision. Download our return policy template and fill in your business’s refund policy information to create a customer-friendly policy. Some businesses copy and paste return and refund policies from other websites because they believe people hardly read them. The easier it is for people to understand it, the easier it will be for you to avoid any problem with it. There are no time limits on exchanges, and purchases and goods without receipts can be returned fairly easily. For small businesses, refunds and returns are especially important to master, as SMBs rely heavily on a loyal customer base. This document can be used for any … Return & Refund Policy of MyWebsite.com. For some fast stats on returns, and a visual breakdown of your return policy’s essential components, check out our infographic below: In today’s global marketplace, return policies are agreements that any business — big, small, online, or otherwise — can’t afford to go without. Check out the infographic below to learn how your online store can master ecommerce returns, then keep reading for return policy examples and templates. Expert tip: To be eligible for a return… Even if you operate a brick-and-mortar store, return policies are so ubiquitous, that failing to present one to customers could send the wrong message to your consumers. Product Return and Refund Policy. It is really not worth the risk, so do your math carefully. A return policy template will tell you how exactly you need to use your language for a no return policy. ], [A ___% restocking fee will be charged for all returns [in excess of $____]. Refund Policy . For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Merchandise must have all tags, accessories, and original paperwork. ], [Sale items are FINAL SALE and cannot be returned. It should totally be easy to read and using words that are not hard to understand. Customers who are still deciding whether they should buy from you or not might go for the latter option to avoid possible risks. Here are some return policies samples that can help you get inspired. Obtain consent & manage cookie preferences, Scan your website for GDPR and CCPA compliance, Informational articles on privacy law compliance & best practices, Frequently asked questions and answers about data privacy and regulations, [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange] only], [please email customer service at ________ [email address] to obtain a Return Merchandise Authorization (RMA) number. If people see a clear return policy for an item, it will be easier for them to make an informed buying decision. Sample refund policy templates. Sample refund policy templates. Statistics have shown that when a product has a clear and buyer-centric return and refund policy, it will sell better than similar options that have no such policy. Safeguard against legal backlash — Rules regarding store policies (including online / ecommerce stores) are determined and upheld by two bodies in the US: individual states and the Federal Trade Commission (FTC). Plagiarizing is a terrible idea if you want to create a return and refund policy that will actually work. How to edit this template for your business: 1. As we have already stated, any legal document has to be very clear and easy to read. Devising a return policy will never be easier than with the refund policy template. In a way, customers have the freedom to get a refund whenever they request it. A return and refund policy is more detailed than a simple return policy. 3. Laws regarding returns and refunds vary from state to state. You can also get this refund without receipts though with some limitations. 2. They also cover payment for return shipping and prioritize your satisfaction. A better way to approach it would be to use a refund policy generator. [If you use the prepaid shipping label, $_____ will be deducted from your return to cover shipping charges. Termsfeed.com DA: 17 PA: 44 MOZ Rank: 79. This is why it is advised to break down your return/refund policy into smaller sections. No refund policy — If you don’t allow refunds for purchased goods or services, state this explicitly. Norton offers a rather confusing refund policy and is probably a good example of what you shouldn't do. In a majority of counties, there are laws that protect the rights of the consumers. That’s how powerful this policy is. The Return Policy Template for E-commerce Businesses. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] [Return shipping charges will be paid or reimbursed by us.] Download free printable Return Policy Template samples in PDF, Word and Excel formats If this is the case, you can mention the reasons why you don’t have a “money-back guarantee” in your refund/return policy. This document is designed to put business owners a step ahead in creating a concise and understandable return policy. Outline if users have the option to return items via mail, who is responsible for shipping costs, whether you have specific shipping guidelines, and what shipping address customers should use. August 22, 2019 | By Termly Legal Team | Reviewed By Masha Komnenic CIPP/E, CIPM, CIPT, FIP, Home Resources Templates Return Policy Template. However, there will inevitably be times when a customer wishes to return a product. Please see below for more information on our return policy. Bad Bath & Beyond makes returns easy by accepting returns in the store and by mail. Determine your business needs and customer demands to decide how best to craft your own return and refund policy from scratch, or how best to fill in the template above. People don't have a tendency to read long and boring legal documents online. We generally do not issue refunds once a purchase has been successfully made. Click Download as… → 3. Their policy clearly and concisely notes what products are subject to a restocking fee, and exactly how much that restocking fee will cost a customer. Having a disclaimer as well as terms of service gives your business additional protection from legal liability. This document is designed to put business owners a step ahead in creating a concise and understandable return policy. You can sell products at higher prices than the competitors who don’t have a money-back guarantee and people would still purchase in your store. Conditions, and Policies of Template.net. ], Standard Return & Refund Policy Template (Word). Refund policy — If you do allow refunds, indicate the conditions and time limitations of the refund process, how customers can get their refunds, and what type(s) of refund(s) you offer, including: Lastly, state how long it will take for a customer to receive their money back or a replacement product. We hope we’ve helped you on your path to making your website or app legally compliant. With Zappos, you have a whole year to return an unused product. It also has a give-it-a-workout guarantee for its performance wears and if the standard doesn't quite satisfy you, you can request a refund. Macy's has a steady plan in place to ensure customer satisfaction. Easy to add. In other words, avoid things such as too many requirements for a refund, a difficult and unintuitive refund process, and refund processing fees. All information, software, services, and comments provided on the site are for informational and self-help purposes only and are not intended to be a substitute for professional legal advice. If you have informed the customers about your policy and it respects the minimums defined in the regulations of the business’ origin country, you don't have to be afraid of losing a case in court should a customer bring the problem to the court of law. Arranging a simple refund policy template will be the best idea for you to make the readers easy to read your refund policy. Another great ecommerce example is Amazon’s return policy: Amazon adds an interactive element to its return policy with a one-question survey feature at the bottom of the policy. Footwear must include the original shoe box in its original condition, without postal labels. In other words, you may consider your purchases final as soon as you make a payment unless of course any of those conditions apply to you. Let's have a look: BlueHost offers a very simple 30-day money-back guarantee for their digital services.
Restaurant Etranger Tours, On T'emmène Piano, Eugénie Le Sommer, Série Téléfilm Tf1, Beau Joueur De Rugby Français, Noé Preszow Interview, Lewandowski Müller Record, Canet Marseille En Direct,